Frequently Asked Questions

You usually have several options for the problem you come in with, and costs are given for each of these. A consultation starts from as little as $79 and a small x-ray is $29. Sometimes a panoramic x-ray is required which is an additional $99.

If you are eligible for a WINZ quote, we provide the initial visit at no charge. It is best to book an appointment with your WINZ provider to be given the best chance of success for an approved quote.

The treatment costs can vary significantly, and you will be given options for the cheapest option (usually a short-term solution), a middle-priced option (medium-term solution) and most expensive option (the longest-lasting solution). You are given a breakdown of each option verbally and on a printed estimate for you to take home. See our prices page for more details.

We use a special gel to numb the gum before any injections are given. Our focus is on giving the gentlest dentistry possible. We can stop at any time for breaks during the appointment.

We operate a pay on the day policy, or you can set up an automatic payment (AP) to credit your dental account - e.g. you can put $50-100+ in weekly/fortnightly, and then once you have say $200 in your account, your treatment can begin.

We accept cash, eftpos, VISA, Mastercard and with a Q-card you can get 3 months interest-free.

No, sorry! If you have dental pain after hours, please see our toothache page for more information for pain relief and the weekend emergency dental clinic phone number.

As there is high demand for children's dental services in New Zealand, we can only register new child patients under the age of 18 as a family unit which must include parents or caregivers.

Once a family is registered, and the child is in Year 9 (approximately age 13) or later, they can see us on a yearly basis for free dental treatment until they turn 18. This includes a checkup, x-rays, and any treatment such as a clean, fillings, fissure sealants, fluoride varnish applications, extractions. 

Patients are assessed by our dentists if they are of low, medium or high risk in having a dental problem within a year cycle. Depending on your lifestyle, food choices, how often you eat during the day, if you drink fizzy drinks, if you smoke, if you are on multiple medications causing a dry mouth, daily sugar content, and the amount of decay, gum disease or how heavily filled your teeth are; these factors are used to identify how often you should be seen.

A low risk patient would be seen annually. They are unlikely to require dental treatment during that year, other than a maintenance hygienist visit 6 months after their dental checkup.

A patient with gum disease is seen either 4 or 6 monthly by our hygienist, and if they have no tooth problems, they would see their dentist annually.

A higher risk patient is seen every 6 months to ensure no/limited progression of dental decay, or if they have multiple teeth under close watch that may decay or break, or they have gum disease.

No two patients are the same, but good home care regimes, such as daily brushing with a fluoridated toothpaste, flossing and using interdental brushes (if you have gum disease), can significantly improve your dental health, and reduce your chance of having a dental problem.